Warranty:

GOXD Technology Limited (collectively "we", the "Company", "GOXD") offers One (1) Year Limited Warranty. Memto Live picture frames are products designed and manufactured by GOXD.

Memto Live picture frame are protected by a one year warranty covering any manufacturing or hardware defects. The Company warrants the product hardware components ('Product') against defects in material and workmanship excluding faults caused by neglect, misuse, or normal wear and tear, mishandled, liquid damage, applying the wrong voltage, forces of nature or accident. We may also exclude warranty if the product has been modified or repaired outside of GOXD or GOXD authorized parties, installation maintenance of the product without following proper instruction from GOXD or serial number has been defaced or removed. Warranty Period started from the date of purchase and warranty service applies only if the customer provides purchase invoice of the product that fall within the specified warranty period. If a hardware defect arises and a valid claim is received within the Warranty Period, Company will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts, (2) exchange the product with a new or manufactured from new or serviceable used parts and is at least functionally equivalent to the original product or (3) refund the purchase price of the product.

When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes company's property. Parts provided by company in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned and becomes company's property. We only cover warranty for purchases made within our store locations and if you use the frame in a different country, and require warranty service, you will be responsible for the shipping costs back to the country where the item was originally purchased. We will only ship a replacement or repaired item to the country where it was first purchased. GOXD shall not be liable to any loss of damage or system corruption incurred during the process of exploitation, repair or transportation to and from GOXD Authorized Service Centres or due to events of force majeure or any accident

Ventilation policy:

The slots and openings on the frame are provided for necessary ventilation. To ensure reliable operation and to protect it from overheating, these slots and openings must never be blocked or covered. There is a risk of hardware damage if you place the picture frame in a confined space, such as a bookcase or built-in cabinet, unless proper ventilation is provided. Failure to do these, and subsequent damage to the frame will void your warranty.

If you would like to claim your warranty, you must obtain an authorization for repair from us first. Please contact our representatives at

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